Your call is important to us. You will be served shortly.
Like, if my call is so goddamn important, serve me right now already okay?!
Now I know why I seldom update. I am always dissatisfied with my blog post attempts, because they’re usually meaningless, crisp and concise one-liners that I divert to Facebook instead.
Sei loh this blog must not die. Must… Write… Longer articles. Just because I’m so long-winded. Haha.
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And inspiration struck. Yay!
It’s also regarding customer service.
My brother has been complaining that his office chair’s (those fancy healthy chair with ergonomic designs) seat cushion has been worn down and he needs it to be replaced.
I called and told the chair company’s girl my problem.
The customer doesn’t feel comfortable with the seat. Used for several years so worn down liao. I would like to order a new one. We’re willing to pay.
And she proceeded to list down a long-ass list of stuff over the phone to handle the situation. Procedures, kononnya.
1. She must call the technician.
2. She needs the technician to bring the chair back to factory for inspection.
Inspect what? I just want a new seat!
3. After inspection, write report about chair’s fault.
What fault? I. Just. Want. A. Fucking. New. Seat.
4. After approval, then proceed to repair broken part.
Problem is, the seat is not fucking broken. It’s just worn down. Imagine a fat ass sleep on the same mattress for 10 years. Surely the mattress will have an imprint of the person coz so heavy and mattress so old liao. Same thing with the seat lah, except my bro is not a fat ass.
EXCUSE ME,
I said the cushion doesn’t feel comfortable anymore, and we just want the goddamn cushion seat to be replaced with a new one. What masuk kilang, what report? If you really want to report, call in forensic scientists to calculate the ergonomics of the seat and check which E=MC2 is making the customer not comfortable lah. Stupid -race removed- girl.
What’s more infuriating is she totally warped my words on telephone in her writing on the Service Report,
Chair is faulty, please check and repair.
OEI SINCE WHEN I SAY FAULTY? The only thing faulty is your rusty brain! And possible ears clogged up with shit to listen properly.
Very hard to understand meh?
Bolehland’s customer service really boleh to the max!